> For the complete documentation index, see [llms.txt](https://ezr23t.router.works/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ezr23t.router.works/troubleshooting.md).

# Troubleshooting

## Changing Password

#### **Wi-Fi Password**

The default Wi-Fi network is turned on and without the encryption password. You can refer to [Wi-Fi SSID & Password](/firmware/wifi-hotspots.md#wi-fi-ssid-and-password) to configure the encryption type and password to secure your wireless networks.

#### **Router Password**

The router is non-encrypted on default settings, with no password. To [change the router password](/firmware/system-admin.md#administration), log into the router and go to "System > Administration." 

## Forget Router Password

The router has no password on default settings. If you have changed the router password and forgotten it, please [reset the router](/firmware/recovery.md#hard-reset) to default settings. It will erase the previous configurations, and you can log in to the router again with the above default password.

## Disable Wi-Fi Network

To disable the Wi-Fi network, go to "Network > Wireless" and click the "Disable" button on the target WiFi hotspot you want to disable.

## Can Not Find Wi-Fi Hotspot

Please check the below indicators on the router.

**System Indicator**

* If the system indicator is **off**, please check the connections of the power adapter.
* If the system indicator is flashing, please wait 2-3 minutes until the router boots up.

**Wi-Fi Indicator** - When the system indicator stays green, check the Wi-Fi indicator.

* If the Wi-Fi indicator stays green, the Wi-Fi network has been enabled, but no data is streaming on the Wi-Fi network. 
  * You can try to search for the Wi-Fi hotspot. Remember, you might have changed the Wi-Fi SSID name once before.
  * If you enabled the "Hide ESSID" checkbox, please manually input the device's Wi-Fi SSID name and password.
* If the Wi-Fi indicator is off and the Wi-Fi network has been disabled, please access the router with the LAN cable connection and enable the Wi-Fi network. If the LAN cable connection does not work, reset the router to default settings.

## Reset the Router

You can use either a soft reset or hard reset to erase the configurations on the router and go back to the factory settings.

‌ The suggested way is a [**soft reset**](/firmware/recovery.md#soft-reset). If unable to access the router, please do a [**hard reset**](/firmware/recovery.md#hard-reset) by clicking the reset button for 5 seconds when the router is turned on.

***

For any additional questions not covered in this manual, please check the [Knowledge Base](https://www.outdoorrouter.xyz/), [How.Router.Works](https://how.router.works/), or [contact OutdoorRouter](https://www.outdoorrouter.com/contacts) directly.